Refund policy

Return Eligibility

We accept returns within 15 days of delivery.

Eligible items must be:

Unopened and in original packaging, or
Opened but unused, in new condition, with all original parts and packaging included

Items showing signs of use, installation, damage, or missing components may not be eligible for return.

We accept exchanges within 15 days of delivery for eligible items meeting the above conditions.

To initiate a return, please contact us before sending your item back. Returns sent without prior authorization may not be accepted.

Approved returns must be shipped to our designated warehouse address below.

Norelihome Fulfillment

8885 Whiteoak Ave, Suite 105
Rancho Cucamonga, CA 91730
United States

Returns must be shipped via mail to the above address.

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved, refunds will be processed within 7 business days to your original payment method.

Processing times may vary depending on your financial institution.

Customers are responsible for return shipping costs unless the item received is defective or damaged.

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (Pacific Time)